We index Salesforce Knowledge, macros, and CRM content—then surface every conflict between what's in the article and what's in the record.
What Human Delta does with Salesforce
- We crawl every Knowledge article, macro, and case template across every Salesforce instance you run. You see every contradicting article and every macro that's drifted from the canonical answer.
- Convert rep-written runbooks and macros into structured, versioned entries with audit trails. Every entry has an owner, a last-edit timestamp, and a defensible answer.
- Feed validated Salesforce knowledge to your chatbot, copilot, IVR, and email triage from a single API. Reps and agents see the same answer.
- Every Knowledge edit, every macro update, every product change retunes the knowledge base. The AI stays grounded as the org evolves.
How it works
- 01Connect the source—paste a URL or use an OAuth connector.
- 02Human Delta indexes every page, article, and record, then runs the audit.
- 03Review findings in hours. Approve fixes. Ship validated knowledge to your AI.