We index every help center article, macro, and Guide category—then surface every contradiction, stale answer, and AI-hallucination risk before your agent ships.
What Human Delta does with Zendesk
- We crawl every Guide article, macro, and category across every Zendesk brand you run. In hours, you see every conflicting policy, every stale macro, every category that has decayed since launch.
- Every article and macro becomes a structured, versioned entry with an audit trail. Tribal answers become traceable. Your AI quotes from a corpus you've actually validated.
- Feed validated Zendesk content to your AI agent, IVR, copilot, and self-serve portal through a single API. The same answer, every surface, with citations back to the canonical Guide article.
- Every macro edit, every Guide publish, every escalation retunes the knowledge layer in near-real time. Your AI gets sharper as your support org evolves—not flatter.
How it works
- 01Connect the source—paste a URL or use an OAuth connector.
- 02Human Delta indexes every page, article, and record, then runs the audit.
- 03Review findings in hours. Approve fixes. Ship validated knowledge to your AI.